Your customer service representatives field the most important calls in your business, so they deserve the best office chairs you can provide. Servicing existing customers is the key to maintaining your customer base. This often results in repeat business, either through additional orders, or referrals from satisfied clients.
When you consider how pivotal customer service is to your sales cycle, it becomes readily apparent that keeping your CSR’s in tip top shape makes an enormous difference in performance. Comfort plays an enormous role in this because uncomfortable CSR’s will fidget in their chairs and leave their cubicles more frequently than those who are comfortably positioned for performance. It makes sense, then, to purchase the best office chairs for those who play a pivotal role in your revenue stream.
For stellar customer service, your representatives must consistently provide your clients with three key benefits. These benefits can only be delivered to clients if your CSRs are comfortably seated to the point that they stay in their seats and focus on task completion.
1. Care and attention – customers are drawn to the businesses that handles them with kid gloves and walk them through processes. If you can treat customers like this your business, is poised for growth.
Seating your CSR’s in the best office chairs you can find will motivate them to stay in their seats and to remain on a call with a customer for however long it takes to meet his or her expectations.
2. Rapid Response Time – People want their problems solved in short order. Social media has made attention spans even shorter. The company that responds to customers quickly and efficiently and in a timely manner, keeps the customer.
CSRs who are away from their stations delay response time and risk alienating customers who expect a rapid resolution of their issues.
3. Information that is Easy to Manipulate – CSR’s will need to access customer files readily and to relay information to customers rapidly. Customer service workstations must be designed in a way that CSR’s can use information technology in a highly efficient manner. Monitors must be easy to see in order to avoid neck and eye strain. Keyboard platforms reduce stress on wrists and the fourth carpal tunnel.
The best office chairs allow representatives to adjust the height and the tilt of their seats for optimal ergonomic access to their keyboards, monitors phones, and peripherals. They feature a superior level of adjustability and mobility that will allow agents to quickly access phones, computers, and peripherals without losing focus on the calls they are handling.
The Viper VOC-530 task chair is one of the best office chairs you order for this task. It features a larger than average seat and an ample back size ideal for the customer service representative.